Customer Experience Intern

As the Customer Experience Intern, you will be assisting the Customer Experience Department in daily operations, such as gathering client feedback, directing inquiries to the appropriate departments, and resolving post-sales issues. We are looking for someone who cares about the environment and is dedicated to customer service.

• Understand every aspect and touchpoint of the customer journey and business model.
• Provide accurate information regarding SOLS Energy’s products and services
• Pre-qualifying and lead generation support.
• Assisting in responding to customer inquiries via email, phone, and social media.
• Assist in the collection and verification of required documents and payments from customers.
• Track the status of customer interactions and follow-ups.
• Help resolve customer issues and escalate complex problems to senior team members.
• Participate in CX projects, providing administrative and logistical support.
• Identify areas for improvement in the CX processes based on customer feedback and interactions.
• Work closely with other members of other departments including operations, technical and installation.

Educational Background:

• Obtained or currently studying for minimum Bachelor's Degree in Computer Science, Information Technology, User interface/experience, Business, Marketing, or related degree.
• Enrolled in a University Degree program or graduated in the past 6 months.
• Open to Malaysian and non-Malaysian students and fresh grads.

Required Skills:

• Working knowledge and implementation of Google Suites, computers and current communication technology as work tools.
• Strong proficiency in English and Bahasa Malaysia (BM) essential (oral and written).
• Great communication and people skills.

Great Attitude:

• Ability to report on a regular and punctual basis, despite working in a flexible schedule environment.
• Passionate in clean and sustainable energy or in working on real-world climate change solutions.

• Career progression in a fast growing impact organization backed by Petronas.
• Work in an agile-driven environment alongside a diverse team who will support your job growth.
• Contribute directly to improving the lives of B40 communities, as a part of a #madetoimpact organization.